Internet provider · 8-STATE · Fiber
Fidium Fiber
Consolidated Communications' fiber brand spanning 8 states. Strong New England + scattered other markets. $30 intro pricing, +$15-20 after Year 1 — read the fine print.
- Parent company
- Searchlight Capital + BCI (private, post-2024 buyout)
- Founded
- 2022
- Headquarters
- Kirkland, WA
- Service types
- Fiber
- States served
- 8 states: NH, VT, ME, MA, PA, MN, CA, TX
- ZIPs covered
- ~950
- Residential subs
- ~750,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| Essential | 100 Mbps | 100 Mbps | $30/mo | Unlimited |
| Advanced | 500 Mbps | 500 Mbps | $50/mo | Unlimited |
| Supreme (1 Gig) | 1 Gbps | 1 Gbps | $65/mo | Unlimited |
| Futuristic (2 Gig) | 2 Gbps | 2 Gbps | $85/mo | Unlimited |
Notes: Consolidated Communications' fiber brand. Sept 2025: Consolidated unified residential + business + wholesale under Fidium brand. $30 intro pricing requires AutoPay + Paperless. Price jumps $15-20 after first year.
Coverage detail
- New Hampshire
- Vermont
- Maine
- western Massachusetts
- central Pennsylvania
- Minnesota
- Sacramento CA
- east Texas
Ownership & corporate history
Ownership type: see-record
See main carrier record for ownership detail.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.fidiumfiber.com/support
- Billing portal
- https://www.fidiumfiber.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Fidium Fiber prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does Fidium Fiber serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-09. Records over 180 days old are auto-flagged for re-verification.