Internet provider · 10-STATE · Fiber · Cable
Hotwire Communications
Big HOA / planned-community fiber operator across 14 states. ~2M passings. Where Hotwire is the bulk provider you can't switch — pricing reflects that.
- Parent company
- Hotwire Communications (private)
- Founded
- 2000
- Headquarters
- Fort Lauderdale, FL
- Service types
- Fiber · Cable
- States served
- 10 states: FL, GA, TX, AZ, NV, SC, NC, CA, PA, NJ
- ZIPs covered
- ~280
- Residential subs
- ~600,000 (2026-Q1)
- Gateway fee
- $10/mo
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 500 Mbps | 500 Mbps | 500 Mbps | $65/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $80/mo | Unlimited |
| 5 Gig | 5 Gbps | 5 Gbps | $130/mo | Unlimited |
Notes: HOA / MDU / planned-community focused — when Hotwire is the bulk provider, you live with them. T-Mobile reportedly eyeing acquisition (2025).
Coverage detail
- FL HOAs
- TX planned communities
- NC/SC condos
- AZ/NV master-planned
Ownership & corporate history
Ownership type: see-record
See main carrier record for ownership detail.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.hotwirecommunications.com/support
- Billing portal
- https://www.hotwirecommunications.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Hotwire Communications prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does Hotwire Communications serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-09. Records over 180 days old are auto-flagged for re-verification.